"When we tell customers that we have completed the Localloop Certification process and have a documented 89% customer satisfaction rating, we often get a blank stare. That is, until we explain how the Certification requires ethical and accountable business practices and a commitment to customer satisfaction. After that, the tone of the discussion changes and we're able to communicate more openly. Basically, the Localloop Certification lets our customers know that comparing us to anyone else is like comparing apples to oranges, they understand we are a cut above."
"Completing the Localloop Certification was an extremely challenging, yet a rewarding experience for our business. It was the first time that we'd ever conducted staff customer service training or 3rd party customer satisfaction surveys and the feedback from both was eye-opening. Since completing the Certification process, our business has grown tremendously."
David Sundberg, Owner David Sundberg & Company
"Prior to attending the Dominate Your Local Marketplace workshop, I was unsure how to differentiate my firm from the big guys like Charles Schwab, Smith-Barney, and Merrill-Lynch. After completing the workshop, I understood that my competitive advantage lies in the relationships and personal attention I provide each customer and our unique approach to investing. The Localloop Certification helped us identify our strengths and our firm is now growing faster than we ever could have imagined."
Don Creech, President Investor Resources, Inc.
"There are literally hundreds of furniture stores in the Pacific Northwest and it's extremely difficult to stand-out from the pack. Compounding matters, most of our competitors say the same things in their advertising: 90 days same as cash, free delivery, and large selection. We wanted a way to break out from the pack and completing the Localloop Certification process helped us step back and look at our business objectively. With our strengths identified and a documented 87% customer satisfaction rate, we now understand our value in the marketplace and are thriving."
Larry McGee, Owner Designers Furniture Warehouse
"One of the battles we constantly have to face with customers is the poor reputation of the roofing industry caused by shady and unreliable contractors. Not anymore. Now, we have a 3rd party endorsement that proves our longstanding tradition of customer service and satisfaction. You see, it's one thing to say we are a customer-focused company prior to starting a job, but it's another thing to be able to prove it. The Localloop Ambassador Certification has completely changed the way our customers perceive us."
Rod Addicott, Owner Addicott Roofing
Attend our Understand Your Marketing Challenge workshop to hear more amazing customer stories and learn how our Localloop Certification process will help separate your local business from the competition.
Read what people are saying about our workshop:
Doug Carmgan, President Shoes-n-Feet, Everett
"Frankly, I was expecting a much bigger sales pitch. I was pleasantly surprised to learn so much."
John Wooten, Marketing Source NW
"Very exciting and informative presentation! I now understand why the majority of ads fail and recognize how little product and service information is available to consumers. I am excited to learn more about Localloop and their Certification process."
Angie Bueing, Insurance Agency
"There is a lot of information packed into 2 hours, but attending this workshop was well worth my time. I am excited to start the Localloop Certification process and learn how to make improvements to my business."
Mark Jones, Owner Druhan Construction
"Very informative and from what I saw, Localloop is at the cutting-edge of small business marketing. I am looking forward to becoming Localloop Certified."
Kim Vogler, CEO Family Bundles
"The Dominate Your Local Marketplace workshop is must see for every local business owner. What a great experience, keep up the good work."
Elaine Delack Proactive Health Team
"Excellent. Extremely educational. All business owners should attend."