The Localloop Free Dispute Resolution process was created as a means to address complaints quickly and equitably

We believe this process opens the dialogue and takes the potential threat out of a dispute, which often leads to an amicable resolution.

To initiate the Localloop Free Dispute Resolution process:

1. Localloop Registered Consumers must File a Complaint.
2. Localloop will acknowledge your request within three business days of receipt.
3. A Localloop Customer Service Manager will contact the business and ask for their explanation of the issue.
4. Localloop Customer Service Manager will assign a 3rd-Party Dispute Resolution Manager to review the case and make a recommendation to resolve the issue.
5. If the mediation fails, a Localloop Registered Consumer can choose an alternative action outside of Looploop.
6. The transaction in dispute must be between a registered Localloop Certified Business and registered Localloop Consumer Member who was registered with LocalLoop prior to the date of the disputed transaction/sale.
7. The provided service must have occurred within 90 days prior to registering the dispute resolution claim.

At Localloop, we take a neutral approach and rely on professional 3rd-Party Dispute Resolution Managers to resolve disputes between Certified Businesses and Registered Consumers. If the Dispute Resolution Manager finds on behalf of the Certified Business or Registered Consumer, we accept the decision as being fair and final. We believe that Mandatory Dispute Resolution is fair and equitable, protecting the rights and responsibilities of both parties in the dispute.

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