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LocalLoop certification requires a business:

Have and maintain an 80% or better Customer Satisfaction Rating (CSR)
Have a minimum of 20 verified Customer Surveys and/or Business Ratings
No anonymous CSR's are allowed
Complete a thorough Business Evaluation Audit
Incorporate Disclosure-Based Communication practices
Adopt the LocalLoop Uniform Code of Ethics
Participate in LocalLoop Dispute Resolution program
Join the LocalLoop Hassle & Inconvenience Warranty program